Privacy Policy

Your privacy matters to us. This policy explains what we collect and how we use it, in line with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

What We Collect

• Account & order details: name, email, phone, shipping address.
• Payment details: handled directly by Razorpay, we never see your card or UPI credentials.
• Cookies: a small number of necessary cookies for cart and login session.
• Analytics: aggregate, anonymised visit data.

How We Use It

• To fulfil orders, confirm payments, and arrange delivery.
• To send transactional WhatsApp messages about your order.
• To improve our site and respond to your enquiries.

Who We Share It With

• Our payment partner (Razorpay) for processing payments.
• Our shipping partner for delivery.
• Interakt / Meta for sending WhatsApp transactional templates.

We never sell your data.

Your Rights

Under the DPDP Act, you may request access, correction, or deletion of your personal data, withdraw consent at any time, and lodge a complaint with the Data Protection Board of India.

Grievance Officer

For any privacy concern, contact our Grievance Officer at thekitchensetup@gmail.com. We respond within 30 days.